Assistant Document
Position Circumstances
- Career Category: Assistant, Communications, Business Administration, Admin / Supervisory
- Schedule:Full-time
- Salary: N/A
Department: Customer Service-CNS
Duties & Responsibilities:
- Prepare clearance document on be haft of factories and submit to other subjected vendors
- Perform booking on behalf of factories to vendors as customer's SOP/Advice
- Book carrier's space on behalf of customer team
- Pouch documents to other destination/origin
- Create PO
- Other Tasks assigned by supervisor/team leader
- Fresh Graduate
- Be able to communicate in English
- Computer literacy in MS. Office, Internet & Email
- Willing to learn & must be able to work over time
- Adaptable and result oriented attitude
Customer Service Representative
Position Circumstances
- Career Category: Customer Service/Support, Communications
- Schedule:Full-time
- Salary: N/A
Department: Customer Service
Job Purpose: The position is expected to maintains customer satisfaction and improve service quality.
Duties & Responsibilities:
- To perform the Customer Service from receiving booking until the delivery to the final destination
- To deliver 100% data integrity i.e. accurate booking, clear information to customers
- To provide customer with timely, accurate booking, clear information to customers
- To provide customer with timely, accurate and courteous service. Maintain a professional and pleasant demeanors and communication
- To assist customer when problems arise by liaison with the relevant internal parties
- To pro-actively advice customer one exceptional service notification
- To coordinate bookings between factory & carrier & customers
- Other tasks assigned by immediate supervisor
- Bachelor’s degree of related field
- At least 3 years’ experiences in logistics
- Strong communication and presentation skills
- Outgoing, independent and challenging
- Good interpersonal and analytical skill
- English: Ability to communicate fluently (both writing and speaking)
- Chinese: ability to communicate both writing and speaking is additional advantage
- Willing to travel to visit/find all kind of customers/accounts
