Airline Reservations & Ticketing Agent
About the Role: AVIAREPS is looking for an enthusiastic, customer-focused Reservations Support Agent to join our growing team in Cambodia for a prestigious new airline partner, soon to be launching flights to Phnom Penh (PNH). In this role, you will be responsible for supporting & providing excellent service to our trade partners, handling ticketing and reservations, and helping to grow market presence.
- Assisting travel agencies and direct customers with flight bookings, reissuing, fare calculations, and itinerary changes;
- Handling reservations & ticketing requests using airline clients’ reservation systems (Amadeus experience is required; knowledge of other reservation systems is a plus);
- Managing individual and group bookings efficiently;
- Providing professional customer service and ensuring a seamless travel experience;
- Processing refunds, reissues, and other ticketing-related tasks following airline policies;
- Collaborating with the sales team to identify opportunities and provide necessary assistance;
- Liaising with airline headquarters and other departments to ensure smooth operations.
- Experience in airline reservations and ticketing with Amadeus (mandatory);
- Experience in handling group reservations;
- Fluency in Khmer and English, both written and spoken;
- A proactive, solution-oriented mindset with a focus on service excellence;
- Ability to work independently and as part of a team;
- A passion for aviation and travel.
Airline Reservations & Ticketing Agent
- Category: Transportation - Aviation
- Location: Phnom Penh
- Schedule: N/A
- Salary: N/A
About the Role: AVIAREPS is looking for an enthusiastic, customer-focused Reservations Support Agent to join our growing team in Cambodia for a prestigious new airline partner, soon to be launching flights to Phnom Penh (PNH). In this role, you will be responsible for supporting & providing excellent service to our trade partners, handling ticketing and reservations, and helping to grow market presence.
- Airline Reservations & Ticketing Agent
