Administration Manager
Position Circumstances
- Career Category: Exec. / Management, Business Administration, Admin / Supervisory
- Schedule:Full-time
- Salary: Negotiable
Reporting to: Probationary Period:
Chief Operation Officer: 3 months
The Administration Manager is responsible for overall operational oversight of Orchid Hospital’s administration, facilities, workplace services, and support operations to ensure a safe, efficient, compliant, and cost-effective healthcare environment. The role is accountable for the effective management of administrative services, facility operations, security, housekeeping, asset management, office services, and vendor performance, ensuring that all support functions are delivered in accordance with the Hospital’s operational standards, and service excellence expectations.
Working closely with the Chief Operating Officer (COO), Human Resources Business Partner, Facility & Site Manager, and other department leaders, the Administration Manager drives operational excellence, resource optimization, regulatory compliance, and continuous improvement initiatives across the organization.
Duties & Responsibilities:
- Administration and Operational Management:
- Lead and manage the overall administrative and operational functions of Orchid Hospital to ensure efficient, seamless, and uninterrupted business operations.
- Oversee Administration services including Reception, Housekeeping, Security, Facility Management, and Workplace Support to maintain high service standards.
- Develop and implement operational strategies, policies, and process improvements that enhance operational efficiency, productivity, and service quality.
- Ensure effective management of office operations, assets, equipment, supplies, inventory, and administrative resources to support organizational needs.
- Maintain a safe, professional, and productive working environment that supports employee well-being, patient satisfaction, and operational excellence.
- Lead, develop, and inspire Administration and Facility teams while fostering a culture of accountability, teamwork, customer service excellence, and continuous improvement aligned with Orchid Hospital's strategic objectives.
- Facility and Asset Management:
- Oversee the operation, maintenance, safety, and performance of all hospital facilities, infrastructure, utilities, equipment, and physical assets.
- Ensure hospital facilities remain safe, clean, secure, and compliant with all applicable health, safety, environmental, and regulatory requirements.
- Lead and monitor preventive and corrective maintenance programs to support uninterrupted hospital operations and service delivery.
- Evaluate facility performance and implement continuous improvement initiatives to enhance operational efficiency and patient experience.
- Manage the utilization and consumption of utilities, including electricity, water, telecommunications, generators, and related facility services.
- Drive energy-efficiency and cost-optimization initiatives to improve sustainability and reduce operational expenses.
- Maintain accurate records of hospital assets, equipment, maintenance schedules, service contracts, warranties, and related facility documentation.
- Office and Workplace Management:
- Ensure efficient day-to-day management of office operations, workplace services, and administrative support functions across the Hospital.
- Maintain office facilities, furniture, equipment, supplies, and administrative resources to support business continuity and operational effectiveness.
- Create and maintain a safe, professional, and productive working environment that promotes employee well-being and organizational effectiveness.
- Coordinate workplace allocation, office setup, departmental relocations, meetings, executive events, conferences, and corporate functions.
- Manage office support services, including reception, transportation, courier services, document management, hospitality, and stakeholder support.
- Address workplace service requirements promptly and support employees onboarding by ensuring workplace readiness and the availability of administrative resources.
- Budget Management:
- Prepare, manage, and monitor the Administration and Facility Management budget of the maintenance expenses, utility consumption, and service contracts to ensure budget alignment.
- Control operational expenditures and ensure cost-effective utilization of resources, annual budgeting, and forecasting the administration.
- Review administrative and facility-related expenses and identify opportunities for cost savings and efficiency improvements.
- Prepare periodic reports and recommendations related to administrative and facility expenditures.
- Collaboration and Communication:
- Collaborate closely with Clinical, Operations, HR, Finance, IT, Procurement, and other departments to support organizational goals.
- Act as a key liaison between internal stakeholders and external service providers.
- Communicate administrative policies, procedures, and operational updates to employees and stakeholders.
- Build strong working relationships that promote teamwork, service excellence, and effective communication across the organization.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in administration, Business Administration, or related field is required
- Master's Degree is preferred
Work History:
- Progressive experience in Administration Management, Office Administration, Operations Management, or Corporate Services for 5 years as a minimum
- Management or supervisory experience in administration, facilities, or operations for 3 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Proven experience in Facility Management, Property Management, Building Operations, Asset Management, or Workplace Services, hospitality, commercial property, or large service organizations is preferred.
- Demonstrated experience managing budgets, vendors, facilities, projects, and multi-disciplinary teams.
- In-depth knowledge of hospital operations
- Budget planning experience.
- Strong office management skills.
Soft Skills
- Strong leadership, interpersonal, and communication skills.
- Ability to handle confidential information with discretion.
- Problem-solving and conflict resolution skills.
- Desire to apply good management/technical skills to achieve business KPIs,
- Ability to lead and demonstrate excellent leadership to the team,
- Results oriented and innovative,
- Strong, determined, self-motivated and with strong ethical values,
- Adaptable and flexible; take initiative – take on the can-do attitude,
- Able to work in a pressured environment,
- Committed to reproductive health in development and an individual’s right to control their own fertility.
Group Chief Human Resources Officer
Position Circumstances
- Career Category: HR, Business Administration, Exec. / Management
- Schedule:Full-time
- Salary: Negotiable
Reports To: Group Chief Executive Officer (CEO)
Department: Human Resources
The Group Chief Human Resources Officer (CHRO) is a key executive role responsible for leading the overall strategic direction of the organization’s human resources (HR) functions across all business units. As a member of the senior leadership team, the CHRO plays a critical role in shaping the company’s culture, talent management strategies, workforce planning, organizational development, and standardizing and aligning HR practices throughout the group with the company’s long-term business objective.
The CHRO will be responsible for driving talent acquisition, employee engagement, and performance. management, leadership development, diversity and inclusion, compensation and benefits, HR technology, and ensuring compliance with all relevant labor laws and regulations. The position requires a visionary leader who can build a high-performing HR team, foster a culture of innovation, and champion HR as a critical lever for organizational success.
Duties & Responsibilities:
- Strategic Leadership & Alignment
- Partner with the CEO and executive leadership team to develop and execute the organization's long-term business strategy and growth objectives.
- Develop HR strategies aligned with organizational goals, focusing on talent acquisition, retention, development, and succession planning.
- Drive workforce transformation by fostering a performance-driven culture that aligns with company values and enhances employee engagement.
- Talent Management, Performance & Development
- Lead the recruitment and talent acquisition strategy to ensure the company attracts, develops, and retains top talent.
- Facilitate development of the company's performance targets that drive individual and team performance to achieve organizational success.
- Lead annual performance appraisal process and talent discussions to identify high potential talent for future succession.
- Implement and continuously improve employee development programs, including training, mentoring, and coaching, to maximize employee potential.
- Oversee leadership development programs, succession planning, and career pathing to ensure a pipeline of future leaders.
- Employee Engagement & Culture
- Champion organizational culture, inclusion, and employee engagement initiatives that promote a positive and productive work environment.
- Promote diversity, equity, and inclusion (DEI) strategies to ensure a diverse and inclusive workplace.
- Foster effective communication between leadership and employees, ensuring a culture of transparency and trust.
- Compensation & Benefits
- Oversee the benchmarking, design and implementation of competitive compensation structures and benefits programs to attract and retain high-quality talent.
- Ensure the organization remains competitive with market compensation trends and legally compliant with all regulatory requirements.
- HR Operations & Technology
- Leverage HR technology and analytics to drive data-driven decision-making and improve HR operations, processes, and workflows.
- Oversee the efficiency and effectiveness of HR systems, tools, and resources, ensuring they support business goals.
- Change Management & Organizational Development
- Lead and support organizational change initiatives, guiding the company through transformation periods, restructuring and integration.
- Implement strategies for organizational development, fostering agility, innovation, and continuous improvement.
- Compliance & Risk Management
- Ensure compliance with all federal, state, and local labor laws, as well as industry regulations, in all aspects of HR.
- Oversee employee relations, addressing issues and grievances in a fair and equitable manner while minimizing legal risks.
- HR Budgeting & Resource Management
- Develop and manage the headcount planning and HR budget, ensuring that resources are allocated effectively to support business objectives.
- Provide guidance on HR-related expenses and cost-saving measures to optimize the HR function's impact on the bottom line.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Human Resources, Business Administration, or a related field is required
- Master's Degree in Human Resources, Organizational Development, or a related discipline is preferred
Work History:
- Experience in HR for 15 years as a minimum
- At least in a senior leadership role, ideally as a CHRO or HR leader in a large, complex organization for 5 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Proven experience in managing global HR functions across multiple locations, including talent acquisition, employee relations, compensation and benefits, and organizational development.
- Experience with HR transformation, change management, and driving culture change within a large-scale enterprise.
- Strong strategic thinking with the ability to align HR initiatives with business goals and objectives.
- Exceptional leadership, communication, and interpersonal skills.
- Deep knowledge of HR best practices, legal compliance, compensation and benefits, performance management, and talent development.
- Expertise in HR technology and data analytics to improve HR efficiency and decision-making.
- Demonstrated success in driving cultural transformation and fostering an inclusive workplace.
Soft Skills
- High emotional intelligence with the ability to manage complex relationships and build trust across the organization.
- Visionary with a results-driven approach to leadership and team development.
- Resilient, adaptable, and able to navigate through ambiguity and uncertainty.
