Sale Administrator
Position Circumstances
- Career Category: Sales / Marketing, Business Administration
- Schedule:Full-time
- Salary: Negotiable
REPORT TO : Clusters Sales and Marketing Manager
FUNCTION : Sales / Marketing, Business Administration
SALARY : Competitive
Key Performance Indicators (KPIs)
- Accuracy and timeliness of order processing
- On-time delivery coordination rate
- Customer satisfaction (response time & issue handling)
- Accuracy of sales reports and data
- Internal coordination efficiency
Duties & Responsibilities:
- Sales Coordination & Order Management
- Receive and process customer orders accurately and in a timely manner
- Coordinate with production teams (Aquaculture, Chicken, Horticulture, Butchery, Bakery and Manufacturing) on order availability and delivery timelines
- Follow up on order status and ensure on-time delivery
- Update and maintain the order tracking system
- Customer Support
- Act as the first point of contact for customer inquiries related to orders, delivery, and product availability
- Support the sales team in maintaining strong client relationships
- Handle basic complaints and escalate issues when necessary
- Payment update and collection.
- Payment Follow-up & Coordination
- Track customer payments and maintain updated payment records
- Follow up with customers on pending and overdue payments
- Coordinate with the Finance team to confirm payment receipts and resolve discrepancies
- Support collection processes to ensure timely cash flow
- Internal Communication
- Bridge communication between Sales and Production teams to avoid delays or misalignment
- Ensure all departments are aligned on order quantity, specifications, and deadlines
- Support coordination for urgent or last-minute orders
- Sales Reporting & Data Management
- Prepare daily, weekly, and monthly sales reports
- Track sales performance by product category and client
- Maintain accurate customer database and sales records
- Support forecasting by providing data insights
- Documentation & Administration
- Prepare quotations, invoices, delivery notes, and contracts
- Ensure all sales documents are properly filed and updated
- Assist in contract and pricing documentation
- Support Sales & Marketing Activities
- Assist in preparing sales presentations and proposals
- Support promotional activities and campaigns
- Coordinate logistics for client meetings or events
Benefits:
- Seniority
- Insurance
- Accommodation an Food”
- Other attractive benefits
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Business Administration, Marketing, or related field
Work History:
- Experience in sales support, admin, or coordination role for 1 to 2 years
- Experience in marketing, preferably in FMCG, retail, or food products (fresh graduates are encouraged to apply) for 1 to 3 years
Skills & Knowledge:
General & Technical Skills
- Experience in FMCG, agriculture, or food production is an advantage
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Strong content creation and social media management skills.
- Knowledge of Phnom Penh’s retail is an advantage.
- Good communication skills in Khmer and English.
- Proficiency in Microsoft Office; Canva/Photoshop skills are a plus.
- Ability to travel as required.
Soft Skills
- Strong organizational and multitasking skills
- Good communication and coordination ability
- Attention to detail and accuracy
- Ability to work under pressure and handle multiple projects
